Customer Service
Similar to virtual assistant positions, work from home customer service positions are popping up left and right. Fortune500 companies and traditional brick-and-mortar establishments are realizing the cost-saving benefits associated with eliminating their call centers and offices and hiring home-based professionals to interface with their customers. Home-based customer service agents correspond with customers via e-mail, chat platforms, and on the phone. They may handle everything from technical issues to billing, sales, retention services, and customer account issues.Most customer service agents handle inbound calls, but some place outbound calls through designated company software or automated-diallers. The calls are routed automatically and the proper software necessary to do the job is installed on the computer of the home-based worker. Many of these companies require their workers to have proficient operating systems, high-speed internet, and a headset of excellent quality. Other companies provide these services for their contractors or employees.
